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General Manager

OVERVIEW

At Timmy T's Gourmet Grinders we put our team FIRST. By taking care of each other, we ensure that our team can take care of our customers.

 

We've been running the business since 2014 and have made people smile by giving them the best sandwich.

 

Timmy T's Mission is to deliver food that is remarkably fast but delicious and fresh with premium-quality, on top of friendly service for everyone. And we use a kick-ass way to do it! FAST, FRESH, & FRIENDLY!

 

To continuously provide the best service for our customers, we are seeking the best people because we believe that the only way to have the best stores is to have the BEST people.

GENERAL MANAGER JOB SUMMARY

As a general Manager, you will lead our fast-paced restaurant overseeing daily operations and ensuring exceptional customer service. You will use your leadership skills to inspire a dedicated team and uphold high standards of food quality and guest satisfaction.

BENEFITS / PERKS

  • Dental insurance

  • Disability insurance

  • Employee discount

  • Food provided

  • Health insurance

  • Paid time off

  • Paid training

  • Vision insurance

PAY

$ 20.00 - $31.00

RESPONSIBILITIES OF A GENERAL MANAGER AT TIMMY T'S

  • You are responsible to oversee all aspects of daily store operations, ensuring smooth workflow, efficiency, and adherence to Timmy T’s standards.

  • Builds and leads teams by finding, recruiting, and hiring the best talent that embody Timmy T’s personality, values, and culture.

  • Sets an example by maintaining high standards and culture for delivering excellent customer service.

  • Foster a fast, friendly, positive, and engaging work environment, cultivating talent, and motivating your team to deliver exceptional customer service.

  • Coaches and motivates team members by following training standards. Identifies and addresses additional development needs to encourage growth and retention.

  • Uses good performance management to keep great employees.

  • Prepares team schedules focusing on operational excellence and cost management without sacrificing customer satisfaction and team morale. Shares the team workload fairly.

  • Ensures compliance with health, safety, and building regulations regarding food preparation, serving, and building maintenance.

  • Prepares all products according to company specifications, ensuring correct portions, quality, and presentation.

  • Maintains the integrity of recipes to ensure a consistent customer experience.

  • Encourages a culture of suggestive selling and an orientation towards "counter service" rather than "cashier" mindsets at the register.

  • Uses effective purchasing, inventory, receiving, and waste-monitoring procedures.

  • Participates in and promotes all brand-wide and local marketing initiatives.

  • Uses effective communication skills to build positive relationships with team members, customers, vendors, and other brand members.

  • Creates an environment of trust within the shop, including with team members, customers, vendors, and others.

  • Shows emotional resilience under pressure and during changing priorities.

  • Analyzes information and evaluates results to choose the best solutions for problem-solving.

  • You are responsible to develop and implement strategies to maximize sales, profitability, and achieve ambitious revenue goals.

  • Maintain optimal inventory levels, minimize waste, and ensure efficient stock control procedures.

  • You should know how to use POS systems to handle transactions and track sales data.

  • Manage store cash and bank deposits, budgets effectively, costs, track key performance metrics, payroll records, generate accurate reports and all other financial transactions related to the shop.

Scheduling & Staffing

POS Management

Food Safety & Sanitation

Food & Beverage Operations

QUALIFICATIONS & EXPERIENCE

  • Minimum 2-4 years of restaurant management or food service experience, ideally in a similar fast-casual setting

  • Proven experience in a fast-paced, customer-focused environment. Prior supervisory experience is a strong plus

  • Strong leadership and communication skills to motivate and guide staff 

  • Excellent customer service skills to ensure a positive dining experience

  • Proficiency in scheduling, budgeting, and inventory control

  • In-depth knowledge of food safety regulations and safe food handling practices.

  • Food handler’s certification or willingness to obtain one.

  • Ability to multitask, prioritize effectively, and manage time efficiently

  • Problem-solving skills to address challenges and make sound decisions

  • Understanding of inventory management and supply chain operations

  • Experience with POS systems a plus

  • Availability to work flexible hours, including weekends and evenings

  • A passion for the food industry and commitment to excellent customer service

Ready to use your leadership and customer service skills to create great dining experiences and build a strong team? 

If you love working in a lively environment and making customers happy, apply now!

SUBMIT YOUR APPLICATION

Location Of the Store you Want to Apply To:

Thank you for submitting your application. We will be in touch with you soon regarding the status of your application.

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