General Manager

RESPONSIBILITIES OF A GENERAL MANAGER AT TIMMY T'S

• You are responsible to oversee all aspects of daily store operations, ensuring smooth workflow, efficiency, and adherence to Timmy T’s standards.

• Builds and leads teams by finding, recruiting, and hiring the best talent that embody Timmy T’s personality, values, and culture.

• Sets an example by maintaining high standards and culture for delivering excellent customer service.

• Foster a fast, friendly, positive, and engaging work environment, cultivating talent, and motivating your team to deliver exceptional customer service.

• Coaches and motivates team members by following training standards. Identifies and addresses additional development needs to encourage growth and retention.

• Uses good performance management to keep great employees.

• Prepares team schedules focusing on operational excellence and cost management without sacrificing customer satisfaction and team morale. Shares the team workload fairly.

• Ensures compliance with health, safety, and building regulations regarding food preparation, serving, and building maintenance.

• Prepares all products according to company specifications, ensuring correct portions, quality, and presentation.

• Maintains the integrity of recipes to ensure a consistent customer experience.

• Encourages a culture of suggestive selling and an orientation towards "counter service" rather than "cashier" mindsets at the register.

• Uses effective purchasing, inventory, receiving, and waste-monitoring procedures.

• Participates in and promotes all brand-wide and local marketing initiatives.

• Uses effective communication skills to build positive relationships with team members, customers, vendors, and other brand members.

• Creates an environment of trust within the shop, including with team members, customers, vendors, and others.

• Shows emotional resilience under pressure and during changing priorities.

• Analyzes information and evaluates results to choose the best solutions for problem-solving.

• You are responsible to develop and implement strategies to maximize sales, profitability, and achieve ambitious revenue goals.

• Maintain optimal inventory levels, minimize waste, and ensure efficient stock control procedures.

• You should know how to use POS systems to handle transactions and track sales data.

• Manage store cash and bank deposits, budgets effectively, costs, track key performance metrics, payroll records, generate accurate reports and all other financial transactions related to the shop.