PRIVACY POLICY

Timmy T’s Gourmet Grinders (“Timmy T’s,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share information when you visit our website, submit an inquiry, apply for a position, or interact with our online services.

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1. Information We Collect

 We may collect the following information:

• Contact information: Names, email addresses, phone numbers, and other details provided through website forms.

• Catering inquiries: Event dates, guest counts, delivery locations, order preferences, and related information.

• Employment applications: Information submitted through our Wix website, including contact details, work experience, availability, qualifications, and resumes when provided.

• Franchise inquiries: Contact information and business-related details provided by prospective franchise partners.

• Customer feedback: Questions, suggestions, complaints, and other information submitted through our website.

• Online ordering: Order details, contact information, pickup or delivery preferences, and transaction-related information processed through Toast.

• Website activity: Pages visited, referral sources, device and browser information, approximate location, and interactions with our website.

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2. How We Use Your Information

We use information to:

• Respond to customer questions and feedback.

• Process online orders and coordinate catering requests.

• Review job applications and franchise inquiries.

• Provide customer support.

• Send marketing communications when permitted.

• Analyze website traffic and advertising performance.

• Improve our website, products, and services.

• Maintain security and comply with applicable laws.

 

3. Cookies and Website Tracking

Our website uses cookies and similar technologies to support website functionality, understand visitor activity, and measure advertising performance.

We use Google Analytics to analyze website traffic, visitor interactions, and marketing performance.

We also use Toast for online ordering and marketing services, including promotional emails and SMS messages.

When enabled, we may use Meta Pixel to measure interactions related to Facebook and Instagram advertising campaigns and help evaluate advertising effectiveness.

These technologies may collect information such as device and browser details, pages visited, interactions with our website, and advertising-related activity.

Visitors can manage certain cookies through their browser settings. Additional privacy choices may be available through Google, Meta, or other applicable providers.

 

4. Online Ordering Through Toast

Our online ordering services are provided through Toast, a third-party restaurant technology platform.

When customers place orders, Toast may collect information necessary to process transactions, including order details, contact information, payment information, and pickup or delivery preferences.

Information processed through Toast is also subject to Toast's applicable privacy notices.

 

5. Employment Applications

Job applications submitted through our website are collected using Wix forms.

We may collect applicant information such as names, contact details, employment history, availability, qualifications, and resumes.

This information is used to evaluate applications, communicate with candidates, and manage recruitment.

Applicant information may be shared with authorized managers and service providers involved in the hiring process.

 

6. Marketing Communications

Timmy T’s uses Toast Marketing to send promotional emails and SMS messages about special offers, new products, catering services, and business updates.

We may use customer email addresses and phone numbers for marketing when permitted by applicable law and consistent with customer preferences.

Customers can unsubscribe from promotional emails using the unsubscribe link included in each message.

Customers receiving promotional SMS messages can reply STOP or follow the opt-out instructions provided.

 

7. Sharing Information With Service Providers

We may share information with providers that support our operations, including:

• Wix: Website hosting, forms, and website services.

• Toast: Online ordering, restaurant operations, and marketing communications.

• Google: Website analytics and advertising.

• Meta: Advertising and marketing measurement, where applicable.

• Other providers: Services supporting recruitment, communications, and business operations.

We may also disclose information when required by law or necessary to protect our business, customers, or legal rights.

Certain advertising-related disclosures may qualify as a “sale” or “sharing” of personal information under applicable privacy laws.

 

8. Data Security and Retention

We take reasonable measures to protect personal information against unauthorized access, misuse, or disclosure.

We retain information for as long as reasonably necessary for business purposes, subject to applicable legal requirements.

 

9. Your Privacy Choices

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of personal information, or to opt out of certain uses or disclosures.

To submit a privacy request, contact:

support@timmyts.com

You may also manage browser cookie settings and applicable advertising preferences.

 

10. Third-Party Websites

Our website may contain links to third-party websites, including Toast ordering services and social media platforms.

These third parties may have their own privacy practices. We encourage visitors to review their applicable privacy policies.

 

11. Changes to This Policy

We may update this Privacy Policy when our services, technologies, or privacy practices change.

Updates will be posted on this page with a revised effective date.

 

12. Contact Us

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Timmy T’s Gourmet Grinders Sandwich Shop

Website: https://www.timmytsgourmetgrinders.com

Email: support@timmyts.com